VelosifyCredit

Refund policy

Last updated 2026

1. The cancellation window

You may cancel within 3 business days of signing, for any reason, and receive a full refund of everything you have paid. This is your right under federal law, it is not something we grant you, and we cannot condition it on anything. See the Notice of Cancellation for the form and the deadline.

2. After the cancellation window

Once the window closes the fee is earned as the work is performed. You can still stop the engagement at any time by telling us in writing, and we will stop work and close your file. Whether any part of the fee is returned at that point depends on how much of the program has been delivered:

  • If we have not yet filed your first round of disputes, we refund in full. You have paid for work we have not done.
  • If disputes have been filed and responses are outstanding, we refund on a pro rata basis against the work still to be performed.
  • If the case has run its course and every round has been worked, the fee is fully earned and there is nothing to return, whatever the outcome was.

3. We do not refund for outcome

You are paying for the audit, the disputes and the follow-up, not for a particular result. We cannot promise a score, and a case that ends with fewer deletions than you hoped for is not, on its own, grounds for a refund. If we have not done the work we said we would, that is a different matter, and you should tell us.

4. Billing errors and duplicate charges

If you were charged twice, charged the wrong amount, or charged after cancelling, tell us and we will return it in full. We would rather you contact us than open a dispute with your bank, because we can act faster, but nothing here limits your right to do either.

5. How to ask for a refund

Email [email protected], or write to us at 1046 Princeton Dr Waterford MI 48327. Tell us the email on your account and, if you have it, the date you enrolled. We will confirm in writing within 5 business days.

6. How refunds are returned

Refunds go back to the card or account you paid with. We do not issue refunds in any other form, and we do not offer credit toward future services in place of a refund you are entitled to. Your bank decides how quickly the returned funds appear, which is usually 5 to 10 business days.

This policy sits alongside your service agreement, which controls if the two ever conflict.